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Privacy Policy

Zespoke Design are committed to protecting the privacy of our customers and will not disclose any information except those who are involved in the fulfilment of your order, including the process of arranging item(s) being sent to you. We will do everything necessary to ensure you have peace of mind in knowing that you information is kept private.

 

INFORMATION WE COLLECT

If you choose to register as a user on our website the following information will be maintained (Optional) –

First Name

Last Name

Postal Address

Email Address

Telephone Number

Details of the payment method

We only collect this information to fulfil your orders. Email addresses and telephone numbers collected allow us to contact you urgently if there is a problem with your order. Your information will only be provided to third party delivery/couriers businesses to complete your order.

 

COMMUNICATION

By registering with us or becoming a member you are agreeing to us providing you with information regarding offers which may be relevant to you, usually by form of a newsletter sent to your email address.

You can opt out of this by unsubscribing through the email.

 

USER ACCESS

Usernames and passwords are provided to you only, as a customer of Zespoke Design. This allows you to access personal information that we are holding on your account. You are able to update, delete and amend this information. The account allows you to access this feature.

 

THIRD PARTIES

We will not pass any of your personal information onto any 3rd party unless necessary to complete the fulfilment of you order, such as the courier/delivery company used to deliver the goods to you.

 

CONSENT

By becoming a member of Zespoke Design you consent to the collection and the use by Zespoke in the methods previously outlined.

 

DATA PROTECTION ACT 1998

We comply with the Data Protection Act 1998 and consumer legislation to ensure that your personal information is not misused in any way. You have the right to access information which we hold about you and your right of access can be exercised in accordance with the Act. To access any information a written request may be subject to a fee of $15 to meet our costs in providing you with details of the information we hold about you.

We are always pleased to get feedback from customers, even when negative. We are grateful for any time you spend providing us with the knowledge we need to ensure our customers are completely satisfied.

 

COOKIES

We respect and protect your right to privacy, so we would like to give you open and honest information about our use of cookies.

 

WHAT ARE COOKIES?

Cookies are small pieces of information that are stored on your computer by your browser when you visit our site. They are anonymous items, that make your browsing faster by remembering key data such as for placing items in your basket and wishlist and going through checkout.

 

ARE COOKIES SAFE?

Your browser stores cookies on your hard drive and are perfectly safe to use and completely harmless to your computer. They do not store any personal information such as your name or contact details and in fact, if you wish to delete previously stored cookies or to disable them entirely you can do so by changing your computers browser or firewall settings.

 

WHAT COOKIES DO YOU USE?

If you wish to find out which cookies are active on our site, please see below.

 

COOKIE NAME PURPOSE

Google

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This series of cookies are Google Analytics and are used to show us ways to improve our website, making it a better shopping experience for customers. This information includes the number of visitors and where they have come from, whether visitors are returning, and what pages have been visited.

– Please Note: No personal individual data is collected.

We can be contacted by phone on 00442886764647 or by email sales@zespoke.com

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